Yacht brokers operate in a seasonal, time-sensitive environment. Our support commitments are structured to provide clarity, stability, and responsive assistance when it matters most.
Direct Access to the Team
All clients have direct access to the professionals managing and developing their systems. There are no junior ticket queues and no outsourced support layers.
When you contact Thalassa Digital Partners, you communicate directly with the team responsible for your digital infrastructure.
Standard Response Commitments
For clients on active support plans, we maintain clear response standards:
- Acknowledgement of request: within one working day
- Minor updates or corrections: typically completed within one working day
- Urgent technical issues: prioritised immediately
In many cases, smaller adjustments are implemented the same day. Our structured approach helps ensure your website remains stable during periods of peak activity.
Seasonal Availability
We understand the operational pressures of the Mediterranean yachting season.
During peak months, we increase system oversight, prioritise urgent listing and content updates, and maintain availability for time-sensitive adjustments. The objective is simple: continuity and stability when visibility matters most.
Ongoing Maintenance
All maintained systems include:
- Security monitoring and updates
- Performance oversight
- Framework and plugin updates
- Backup management
- Ongoing technical supervision
Every system is documented and maintainable, reducing long-term risk and single-point dependency.
Clear Scope & Boundaries
To maintain consistent service quality, all work operates within clearly defined support scopes. New features, major development, or redesign work are scoped separately, ensuring transparency and preventing disruption to ongoing support.
This structure allows us to remain highly responsive while protecting long-term system stability.
A Long-Term Digital Partnership
We view support not as a reactive service, but as an ongoing partnership. Our role is to keep your digital presence secure, stable, and aligned with your commercial objectives — particularly during peak periods.
Our commitment is straightforward: clear communication, structured maintenance, and dependable availability when it matters.
